FAQ

No, our pieces are imitation jewellery made with high-quality brass or stainless steel.

Many of our pieces (except anti tarnish collection) are partly handmade by skilled artisans. Small variations make each piece truly unique.

Keep it dry, store separately in a zip pouch or jewellery box, and avoid direct contact with water or perfume.

No, you can checkout as a guest. But creating an account helps you to  track orders, view your past purchases. It also helps you get future updates like Offers, New collection etc.

Once shipped, you’ll receive a tracking link on WhatsApp or email.
You can also log in and check under My Orders.

Shipping fees appear at checkout. However there will be free shipping on orders above ₹799.

We currently accept payments through the PhonePe payment gateway, which supports UPI, credit/debit cards, and net banking. You can also choose Cash on Delivery (COD) at checkout.

For more details you can check our Payment section under Terms & Conditions.

You have to pay 10% of order value in advance (online) while placing a COD order.

Yes, within 5 hours of placing it, as long as it hasn’t been shipped.
See full details in our Cancellation Policy

We accept returns/exchanges only for damaged or wrong products, as mentioned in our Refund & Return Policy

Return shipping is paid by the customer, unless we sent a damaged or wrong item.

Please share your unboxing video with us within 24 hours of delivery.
We’ll quickly send a replacement.
Read more in our Refund & Return Policy.

You can email us at 📩 carehaimee@gmail.com or
WhatsApp us at 8894955778.
We’re available Monday–Saturday, 10 AM–7 PM.